Customer Service Representatives

Location

Penang [4 positions]

The Company

US Multi-national Conglomerate

Industry

Electronics Components

Report To

Inside Sales Manager

SCOPE OF POSITION :

• This person will be responsible for supporting sales and providingservice to customers.
• Responsibility will be to work closely with Sales,Suppliers and customers to achieve superior service levels.

OBJECTIVES :

• To assist the Inside Sales Representative with expedites and pricing
• Increase customer service levels by responding with same day service
• Assist in development and deployment of account strategy
• Contribute in meeting monthly sales and profit goals by expediting shippable backlog and meeting or exceeding customer expectations

RESPONSIBILITIES:

INTERNAL :

• Understand and present the company's system and inventory capabilities
• Recognize, qualify customer urgent expedites
• Utilize and communicate with internal and external resources (REPs/Suppliers, AMs & Management)
• Understand and maximize the company's profitability
• Maintain and monitor value added programs (i.e.: bonds, consignments, customer specific programs, MRP’s, etc.)
• Maintain team relations

CUSTOMER :

• Assist in developing and implementing account plans utilizing all appropriate resources
• Maintain a strong understanding of customers’ objectives systems needs
• Identify and develop relationships with key decision makers and influencers within the accounts
• Understand purchasing habits of customers

SUPPLIER :

• Maintain an understanding of how our suppliers’ support the customers within the market
• Interface with suppliers/rep organization where possible and within suppliers guidelines

SKILL REQUIREMENTS :

• SPM/STPM or Diploma with at least 2-3 years of relevant experience in a customer service role in the electronic components industry
• Must possess excellent customer service skills, coupled with strong negotiation techniques
• Strong interpersonal skills with the ability to communicate effectively in English, both verbal and written
• Ability in work prioritization and multi-tasking, with a strong team spirit
• Demonstrated analytical and problem solving skills
• Proficient in PC skills
• High energy level with a sense of urgency and a “can do” attitude (self-motivated)

ESSENTIAL REQUIREMENT

Must be able to support the US working time zone or the following working hours in our local time zone :

8:30 pm to 5:30 am         

12:30 am to 9:30 am     

SUBMIT RESUME If you would like to explore this career opportunity, kindly submit your detailed resume in Microsoft Word format directly to abner@abner.com.my

 

SUBMIT RESUME

If you would like to explore the career opportunities, kindly submit your detailed resume in Microsoft Word format directly to

abner@abner.com.my